At AsankhRang, we strive to provide you with top-notch products and excellent service along with a very customer friendly policy to ensure your purchases are hasle-free. We are always with you, before and after your purchase. As an additional measure, we encourage you to read through the following terms & conditions prior to making a purchase with us.

EXCHANGE POLICY:

We do understand that finding the perfect fit is essential. Therefore, we are pleased to offer a size exchange for unworn and unwashed items within 2 days from date of delivery, our team will be assisting everyone on case to case basis. Please note that any logistics costs associated with the size exchange which includes both shipping of the exchanged product and return of the delivered product will be borne by the customer.For size exchanges, kindly contact our customer service team by sending an email on support@asankhrang.com mentioning order number and the exchange size needed and send us within 2 days of recieving your order.Please note exchange is allowed only once per order and based on availability.In case the exchange size requesed is not available we would provide you a store credit of the same amount. Validity of credit voucher issued will be of 30 days.

To avoid such a scenario, please ask as many questions as you wish to, before confirming your order including fabric type, design, measurements, or anything that helps you make your decision. We would love to assist you with your purchase and ensure that your shopping experience with us is seamless. You can simply reach out to us on Email, Instagram or even Whatsapp number mentioned on our website. We are just a message away and would be glad to assist you :)

RETURN POLICY :

It’s extremely unlikely for you to receive damaged / defective or incorrect product, as we have our QC team carefully checking all outfits before dispatching them. However, in rare scenario if you face such issues, we would be happy to assist you with the exchange of the same. Please send us an email on support@asankhrang.com with details of the issues you are facing along with product images within 2 days once you receive your order. All returns will be subject to our verification. Once your return request is received and verified – we will notify you of the approval or rejection (along with valid justification). Once it’s approved, we will arrange for the reverse pick up and dispatch a replacement of the same product your way, if available. In case it’s not available we would provide you a store credit of the same amount. Validity of credit voucher issued will be of 30 days.

CANCELLATION POLICY:

Due to the nature of our business and our dedication to delivering your orders promptly, we regret to inform you that we do not accept cancellations or offer refunds once an order has been placed. We sincerely apologize for any inconvenience this may cause.Please ensure that you review your order carefully before submitting it to us.

WHEN EXCHANGE IS NOT ACCEPTED?

Exchange/Return not accepted due to color difference. 10% color variation may occur due to screen resolution and lights. Exchange/Return is not accepted if customer does not like the material or color of the product order. As we use best quality material in the market and all product details are mentioned in the product description. We would suggest you to please read all the details carefully before placing an order. Exchange/Return is not accepted due to any other reasons leading to sudden change of mind after placing the order.

Please note that no size exchange will be facilitated for articles on sale!

RETURNS / EXCHANGES FOR INTERNATIONAL ORDERS :

Kindly note that orders received from overseas are not eligible for returns or exchange. Our commitment is to ensure your satisfaction with every purchase so please ask as many questions as you wish to, before confirming your order including fabric type, design, measurements, or anything that helps you make your decision. We would love to assist you with your purchase and ensure that your shopping experience with us is seamless. You can simply reach out to us on Email, Instagram or even Whatsapp number mentioned on our website. We are just a message away and would be glad to assist you :)